Overall a good job but there was a discrepancy between the building team who were efficient and kept to time and the finishing team who weren’t and didn’t. The handover between these two aspects of the project (albeit over Christmas) was very slow which added considerably to the time/stress of the build overall and we have had problems with a leak into our new extension which is ongoing although being sorted.

Faultless initial process through planning and permissions and initiation meetings
Kept to budget overall
Professional/accessible project manager – even pacified neighbours at the weekend
Building team very considerate and rapid – ahead of schedule and cleaned up very well
Plumbing/Electrician team considerate and professional

Finishing team very slow and irritating at points
Water ingress problem into new extension
Some small items unfinished due to poor handover between building and finishing team (i.e. unclear whose responsibility it was)